Senior Technical Engineer with German or French (1st and 2nd support line)
dla Grafton Recruitment / Wrocław
Tagi: IT & Telecommunications | network | support helpdesk specialist | |
Our Client is an international company, that provides IT and customer advisory services for many biggest corporations in the world. Currently, we are developing a totally new project, to which we are looking for:
Technical Engineer with German or French (1st and 2nd support line)
This role is responsible for:
- Resolving business customers issues (1st and 2nd line) in German / French,
- Making sure all the necessary documentation is being kept,
- Ensuring customer satisfaction at all levels,
- Creating recommendation for product and process development based on customer feedback and analysis of the same.
Requirements:
- Very good German or French;
- Ability to communicate in English;
- Broad knowledge of telco / network / routing and troubleshooting issues;
- Excellent communication skills and client-oriented approach;
- Nice to have experience in technical support.
We offer:
- Access to the latest technological solutions.
- Modern and friendly work environment with open door policy;
- Professional trainings;
- Social benefits.
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