Service Analyst with French

praca it: etat dla CYCLAD SP. Z O.O. / Warszawa

Tagi: Support French ServiceDesk HelpDesk Analyst

For our Client, who is a values-driven company with a passion for life at home, we are looking for French speakers that want to become a Service Analyst and join their team in Warsaw. We do not demand any technical experience, we would like to share our knowledge with IT enthusiasts.

Job specification:
- Monitor all open support cases, escalate if necessary and keep the end user informed
- Receive and take ownership for all IT support needs coming in through various support channels
- Perform all daily tasks according to set processes, rules and guidelines
- Register, analyse, prioritise, assign and/or solve all in-coming cases during the agreed lead time
- Be responsible for end user communication at IT Operations and Shared Services
- Share knowledge with colleagues, i.e. by using a common knowledge database

Requirements:
- You should be social and service minded team player with an interest in IT
- Have a very good command of French and English, preferably Polish as well
- Be flexible and ready to work on weekends, bank holidays and on shifts (possible working hours 7 am – 10 pm)
- Have the ability to put the end users’ needs in focus
- Enjoy cooperation and sharing knowledge with all co-workers

We offer:
- Employment contract because we would like you to stay with us longer
- To develop and build your skill with us – together we will create development path that will suit your needs
- To ensure the safety of you and your family – medical care, Pension Plan and Accident Insurance
- To give you the opportunity to choose additional benefits ex. cafeteria programme (including eg. Multisport card), possibility to work from home from time to time, and last but not least regular work-site massage

Please enclose the following statement in your application:
I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, including my image, in relation to my participation in the recruitment process. I acknowledge that the above consent may be withdrawn at any time.

If you are interested in participating in future recruitment processes, please enclose the following statement in your application:
I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad Sp. z o.o., Cyclad sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, including my image, in relation to my participation in future recruitment processes. I acknowledge that the above consent may be withdrawn at any time.

The Personal Data Controller is Cyclad Sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, e-mail: office@cyclad.pl, the Data Protection Officer is Maria Lothamer (mailing address: ul. Ludwika Narbutta 22 lok. 23, 02-541 Warsaw, e-mail: IOD@cyclad.pl). Personal data collected through job applications (CV) – for the purposes of both the current and future recruitment processes – is processed in accordance with Article 6(1)(a), and in terms of image – Article 9(1)(a) of Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (further referred to as GDPR). Personal data provided by the candidate related to:
- participation in a selected recruitment process will be stored until the recruitment process is completed for a given position,
- participation in future recruitment processes will be stored until the candidate’s consent to the processing of their data for this purpose is withdrawn.
Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, as well as to entities authorized under the law. The candidate has the right to access, rectify, or erase their personal data, restrict its processing or object to its processing, the right to data portability, as well as the right to withdraw consent at any time, without affecting the lawfulness of processing.
The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR. Submitting data in a job application is voluntary, but necessary in order to participate in an ongoing recruitment process and any potential future recruitments.

www.cyclad.eu



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Opublikowana 2018-08-27
Wyświetlona: 1242 razy