Junior Service Desk Agent with French

praca it: etat dla Hemmersbach / Wrocław

Tagi: help desk french

Hemmersbach provides IT services globally. With more than 2,400 permanent employees in 34 subsidiaries we offer our services in over 190 countries worldwide.
For our Central Service Desk Team we are seeking the following:

Junior Service Desk Agent with French

LOCATION: Wroclaw

YOU DON’T HAVE EXPERIENCE IN IT?
DO NOT WORRY, WE WILL PROVIDE YOU TRAINING!

YOUR TASKS:
– Providing remote L1 Global Support to end-users working on shifts between noon and 1:00 am
– Analysing problems related to software and hardware, providing correct resolution
– Opening, closing and monitoring of the incidents in the ticketing system during the complete incident lifecycle
– Contacting the end-user via phone, e-mail & chat
– Updating knowledge articles

OUR REQUIREMENTS:
– Excellent French and English Skills (speaking & writing)
– Interest in fixing technical problems
– Excellent communication skills with the ability to interact professionally with a diverse group of clients
– Strong organizational skills
– Readiness to work on 8 hour shifts

WOULD BE AN ASSET:
– Help/Service desk background
– Experience in working in SLA driven environment

YOUR BENEFITS:
– Possibility to work part-time if preferred
– Stable, independent work in international, flexible and open company,
– Interesting international projects and possibility of being part of a worldwide Service Desk Team
– Welcoming and friendly work environment within young, multicultural team
– Work in recently opened office in Wroclaw
– Direct communication and flat structure
– Great opportunities for both professional and personal development
– Buddy programme
– Space for your own ideas
– Language training
– A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw

Would you like to join our team?
Please send your CV in English.



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Opublikowana 2017-10-18
Wyświetlona: 4028 razy